What you get
A custom AI assistant trained on your business, wired into your site and tools, that answers buyers, qualifies leads, and books work around the clock.
A custom AI assistant answers your customers the moment they ask, in your voice and from your own knowledge, instead of leaving them to a contact form. We build it, train it on your services and FAQs, and connect it to your site, CRM, and booking so it qualifies leads and hands off cleanly. This is the same class of chat assistant we run on our own site, so you get a system built by a team that operates one in production.
A systemized engagement, so the work moves fast without cutting corners.
- 01
Scope and knowledge
We define what the assistant should handle, where a human should take over, and which questions it must get right. Then we gather the source material it learns from: your services, pricing logic, FAQs, and policies. A clear scope and clean knowledge base up front are what keep the answers accurate.
- 02
Design the conversation
We map how the assistant talks: the tone, the questions it asks to qualify a lead, the actions it can take, and the safe fallback when it is unsure. You see the conversation design before any build, so there are no surprises about what it says or where it routes a visitor next.
- 03
Build and train
We build the assistant, train it on your knowledge base, and set confidence thresholds so it answers what it knows and hands off what it does not. Then we connect it to your site, CRM, email, and booking through proper APIs, so a captured lead lands where your team already works.
- 04
Test against real questions
We test the assistant against the questions your customers actually ask, including the awkward and off-topic ones, and tune until it holds up. We check that it routes leads correctly, books accurately, and escalates cleanly, so it earns trust on real conversations rather than a scripted demo.
- 05
Launch and handover
We deploy the assistant on your site, hand over the accounts and documentation, and walk your team through it. You can see what it answered, where it handed off, and which leads it captured. As your business changes, we tune it through a support plan or one-off updates whenever you need them.
Everything you walk away with, owned by you with no lock-in.
- A custom AI assistant trained on your services, FAQs, and policies, in your voice.
- A conversation design that qualifies leads and knows when to hand off to a human.
- The assistant embedded on your site and ready for your customers around the clock.
- Connections to your CRM, email, and booking, so captured leads land where your team works.
- Confidence thresholds and safe fallbacks, so it answers what it knows and escalates the rest.
- A view of conversations and captured leads, so you can see what it is doing.
- Full ownership of the assistant and accounts, plus documentation and post-launch support.
The things buyers ask us before they start.
What can a custom AI chatbot actually do for my business?+
It answers customer questions instantly from your own knowledge, qualifies leads by asking the right questions, books appointments, and hands off to your team when needed. Because it runs around the clock, it captures enquiries that would otherwise be lost after hours or while you are busy.
How is a custom AI assistant different from a basic chatbot?+
A basic chatbot follows a rigid script and breaks the moment someone asks something unexpected. A custom AI assistant is trained on your business, understands natural questions, and answers in context. We also set it to hand off to a person when it is unsure, rather than guessing.
Will the AI give wrong answers to my customers?+
Any AI can occasionally be wrong, so we design against it. We train the assistant on your verified knowledge, set confidence thresholds, and route uncertain or high-stakes questions to a human. We test it on real questions before launch, which is how the accuracy gets earned rather than assumed.
Can the chatbot connect to my CRM and booking tools?+
Yes. We connect the assistant to your CRM, email, and booking through proper APIs, so a lead it captures or an appointment it books lands in the tools your team already uses. The point is a clean handoff, not another inbox to check.
Do you actually run AI assistants yourselves?+
Yes. We run an AI chat assistant on our own website and an AI voice agent on our business line, both in production every day. So we build these systems from hands-on operating experience, not from theory, and we know where they help and where a human still belongs.
How much does a custom AI chatbot cost?+
It depends on how much it needs to know, the actions it takes, and the integrations involved. We scope every assistant on a short call and quote a fixed price before work begins, so there are no surprises. You can also get a fast ballpark from HiKit AI.
Industries where AI Chatbot / Custom AI is part of the solution bundle we build.
Services we often pair with AI Chatbot / Custom AI.
Response within 1 business day. No commitment required.